Senior AI Deployment Manager

📋 Description

• Take ownership of impactful implementation programs by leading executive-level design workshops and converting customer business strategies into effective, high-value AI solutions.

• Support and guide clients throughout their AI journey by managing their expectations, project timelines, documentation deliverables, and team resources to ensure successful outcomes.

• Steer customer program teams through multi-phase implementations, which include in-depth business discovery, technical setup, and advanced user training to maximize adoption and return on investment (ROI).

• Collaborate with Customer Success Managers (CSMs) to establish value-based adoption goals and ROI narratives that prepare customers for a successful and impactful launch.

• Work alongside Sales, Product, and Engineering teams to enhance delivery frameworks, improve product feedback loops, and assist customers in operationalizing AI throughout their organization.

• Suggest implementation standards and shape best practices to assist the AI Solutions & Delivery organization in scaling customer onboarding and efficiently reducing risks.

• Communicate project status proactively and identify risks, escalating issues effectively to ensure quick resolutions across multiple concurrent customer projects.

⛳️ Requirements

• Over 5 years of experience leading complex, enterprise-scale SaaS or AI implementations, specifically overseeing multi-team programs and deployments involving multiple stakeholders.

• Exceptional ability to drive alignment between cross-functional technical and business teams while managing several high-priority projects at once.

• Proven experience in conducting discovery sessions, leading solution design workshops, and engaging with customers at the executive level.

• In-depth knowledge of contact center operations, key performance indicators (KPIs), and ROI narratives (e.g., speech analytics, quality management, or AI-driven customer experience platforms).

• Demonstrated capacity to manage senior-level stakeholders, establish clear expectations, and navigate uncertainty with professionalism and confidence.

• Analytical and problem-solving mindset coupled with strong organizational skills, ideal for fast-paced, high-growth technology environments.

🏝️ Benefits

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and significant equity ownership.

• Excellent medical, dental, and vision insurance options: Comprehensive benefits for employees and eligible dependents.

• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.

• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.

• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings.

• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth.

• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs.

• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees.

• Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform that is transforming the future of customer experience.