Senior Agile Project Manager, Technical Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Lead and manage several parallel development teams across various client projects.

• Take ownership of sprint execution, delivery timelines, dependencies, and risk management.

• Serve as the main delivery point of contact between clients, engineering teams, and internal leadership.

• Ensure that commitments are realistic, transparent, and consistently fulfilled.

• Lead and facilitate all Scrum ceremonies, including sprint planning.

• Conduct daily standups.

• Oversee reviews and retrospectives.

• Promote strong Agile practices and execution discipline.

• Manage backlog refinement and prioritization.

• Handle estimation and capacity planning.

• Oversee roadmapping and release planning.

• Facilitate retrospectives and drive continuous improvement (Kaizen).

• Mentor teams in effective Agile adoption, emphasizing outcomes over rituals.

• Maintain deep hands-on expertise in Jira and Confluence, including workflows, dashboards, automations, and reporting.

• Define, monitor, and operationalize delivery metrics such as velocity and predictability.

• Manage sprint burndown/burnup, cycle time, lead time, throughput, and delivery confidence.

• Utilize metrics proactively to identify delivery risks early.

• Initiate corrective actions as needed.

• Provide clear, concise reporting to stakeholders at a glance.

• Design and implement automation-first delivery operations.

• Build and operationalize tools across Jira, Confluence, GitHub, CI-CD workflows, Slack, and internal communication channels.

• Leverage AI and LLM-based tools (GPT, agents, copilots) to automate sprint creation and management, status and delivery reporting, and KPI tracking and alerts.

• Rapidly learn and implement new tools to eliminate friction, reduce manual work, and enhance execution speed.

• Conduct efficient, outcome-focused meetings with clear ownership and follow-through.

• Create concise, high-impact communication materials for executives and clients.

• Proactively document and communicate roadmap decisions, trade-offs and risks, and delivery status and dependencies.

• Collaborate effectively with engineering leaders, able to troubleshoot process and execution issues without micromanaging or getting mired in technical details.

• Exemplify a growth mindset, a culture of continuous improvement, and high ownership.

⛳️ Requirements

• Over 10 years of experience as a Senior PM, Delivery Manager, Program Manager, or Technical Account Manager.

• Strong background in software development services and consulting organizations.

• Proven ability to manage multiple concurrent clients and delivery teams effectively.

• Expert-level understanding of Agile and Scrum methodologies.

• Extensive hands-on experience with Jira, including workflows, dashboards, and automations.

• Strong comprehension of Agile versus waterfall trade-offs.

• Proficient in estimation and capacity planning.

• Expertise in portfolio and dependency management.

• Skilled in risk detection and mitigation.

• Excellent communication abilities with both technical teams and executive stakeholders.

• Comfortable working in fast-paced, high-context-switch environments.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.