Senior Accounts Receivable Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Accounts Receivable and Collections services to clients across all supported Lines of Business.

• Provide guidance on Accounts Receivable and Collections services and assist with client servicing and financial operations.

• Act as the main point of contact for billing and collection inquiries from both internal and external business partners.

• Investigate and resolve intricate internal and external inquiries.

• Carry out billing, cash application, reconciliation, customer research, and exception handling activities.

• Generate, assess, and suggest documentation for customer billing.

• Clarify billing and collection procedures to business partners and customers.

• Evaluate billing disputes and payment problems, offering alternative solutions.

• Address outstanding aging account balances.

• Implement internal and external collection measures to optimize cash flow and ensure adherence to compliance.

• Propose billing adjustments, write-offs, and customer refunds to management.

• Compile billing and reconciliation reports.

• Identify at-risk customers based on predetermined triggers.

• Collaborate with customers, Sales, Management, and other business partners to address billing and receivables challenges.

• Assess customer needs and recommend account structure, membership, and billing solutions for intricate requirements.

• Recognize, document, monitor, and escalate trends concerning system or process issues.

• Ensure data integrity and adhere to security policies, company regulations, internal controls, and procedures.

• Assist in onboarding and mentoring new teammates while adapting to support business needs.

⛳️ Requirements

• Two to four years of experience in Account Service or Banking/Accounts Receivable, or equivalent experience showcasing relationship-building and issue resolution capabilities.

• Bachelor’s degree in Accounting, Finance, or a related field is preferred.

• At least one year of experience in an ERP-based Accounts Receivable setting is preferred.

• Active Accounts Receivable Specialist Certification is preferred.

• Strong understanding of fundamental accounting principles.

• Familiarity with SAP is preferred.

• Excellent problem-solving, documentation, research, resolution, data analysis, and multitasking abilities.

• Strong critical thinking and analytical skills with a focus on solutions.

• Capacity to perform detailed numerical tasks, analyze data, oversee tasks and projects, make informed decisions, and meet strict deadlines.

• Outstanding communication and interpersonal skills.

• Proficient in Microsoft Office applications.

• Capable of producing clear, comprehensive, and understandable reports for finance and operations audiences.

• Availability to work within the full range of division operating hours.

• Clean credit history as verified by a credit report.

• For remote roles, active engagement in virtual environments, including maintaining camera presence during meetings.

• VSP Vision employees must adhere to Information Security and Privacy Policies when handling sensitive personal information.

🏝️ Benefits

• Eligible bonuses and commissions may be part of the compensation package.

• VSP Vision benefits are accessible.

• Remote work arrangement available.

• Equal opportunity employer.

• Drug-free workplace.

• Collaborative, inclusive global family work environment.