Senior Account Manager – Mandarin

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel brand expansion by evaluating the complete GMV potential of each brand and developing strategic, competitive fulfillment contract models. Leverage market insights to pinpoint realistic opportunities and amplify impact.

• Convert long-term brand objectives into specific, actionable steps and motivate teams, colleagues, and brand leaders to implement the strategy at every interaction.

• Take ownership of account health by tracking daily performance metrics such as on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive actions to ensure brands flourish.

• Build robust relationships with business leaders at all levels, oversee brand communications, manage feedback, and execute projects with precision and excellence, consistently exceeding expectations to provide a top-tier brand experience.

• Produce insightful brand reports with actionable suggestions, lead discussions, monitor inquiries, facilitate follow-ups, and conduct weekly business reviews to identify gaps and ensure results.

⛳️ Requirements

• Native Mandarin speaker with complete fluency in English, capable of communicating and translating effortlessly with Mandarin-speaking brands.

• Bachelor's degree in Business, Finance, Project Management, or Client Services.

• 5–6+ years of experience managing e-commerce clients with net sales surpassing $20 million annually, including project or account management experience, especially with brands importing from China.

• Demonstrated ability to excel in fast-paced environments, confidently engaging with client leaders at all levels, from C-suite executives to support teams.

• Strong skills in independent and team management, creative problem-solving, exceptional writing, phone, and presentation capabilities, with an emphasis on delivering results punctually.

🏝️ Benefits

• We offer the flexibility to prioritize your well-being. Spreetail fosters a work culture that values results and encourages taking time off when necessary. In addition to a generous vacation policy, we provide paid time off for your wedding week, paid parental leave, and support for growing families.

• We celebrate achievements. Every year at Spreetail marks a milestone with opportunities to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also honor individuals making an impact through the Spreetail Spotlight Awards.

• We prioritize your Health & Wellness. Spreetail strives to enhance the employee experience through benefit programs and perks that offer meaningful support. We provide affordable medical, dental, and vision plans with nationwide coverage, as well as free telehealth and on-demand mental health resources.

• We create opportunities to transform your community. We encourage Spreetailers to give back and make a social impact, offering paid time off to do so.