Semi-Senior Technical Customer Onboarding Specialist – SaaS

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Client Onboarding & Support: Serve as the main point of contact for new clients, guiding them through the onboarding process with effective communication and a supportive demeanor.

• Technical Setup & Integration: Aid clients in linking their POS systems to our platform (training will be provided).

• Campaign Creation: Utilize our internal interface to design and launch "form-based" ad campaigns for our clients, tailored to their business objectives.

• High-Touch Communication: Compose clear, professional, and empathetic emails, and engage in occasional calls to assist clients in navigating the platform.

• Basic Troubleshooting: Recognize, document, and assist in resolving minor system bugs or user errors, while escalating more complex issues to the engineering team as needed.

⛳️ Requirements

• English: Proficient at B2+ / C1 level with excellent written and verbal communication skills.

• Experience: A minimum of 2 years in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support.

• SaaS Experience: Previous experience working with a SaaS product/platform is required.

• Client-Facing: Comfortable engaging directly with clients and guiding them through the onboarding process.

• Technical Aptitude: Capable of learning software, troubleshooting issues, and navigating dashboards/integrations.

• Detail-Oriented: Exceptional attention to detail and ability to manage multiple client requests simultaneously.

• Availability: Part-time, within US time zones.

• Strongly Preferred:

• - Experience with POS systems.

• - Background in digital marketing/campaign setup.

• - Experience in hospitality or retail technology.

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility to work from a location that suits you best, requiring only a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Receive an outstanding, market-leading salary in USD, surpassing typical market offerings.

• Paid Time Off: We prioritize your well-being. Our paid time off policies allow you to relax and recharge as needed.

• Work with Autonomy: Enjoy the freedom to manage your schedule as long as tasks are completed, focusing on results rather than clock-watching.

• Work with Top American Companies: Enhance your expertise by collaborating on innovative, high-impact projects with industry-leading U.S. companies.