Security Operations Engineer

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Serve as the primary responder for security alerts from GuardDuty, dependency advisories, and other detection sources. Evaluate severity levels and escalate issues to the appropriate lead within Platform, Product, Anti-Abuse, or Security.

• Manage customer security tickets in Front, including tasks such as account recovery, MFA reset, resolution of GitHub-linked account loss, verification of billing-based ownership, and handling org ownership disputes.

• Engage in the on-call pager rotation with fellow Security Operations Engineers and utilize established playbooks for consistent decision-making.

• Enhance and maintain runbooks, decision trees, Front macros, and escalation procedures. Identify trends in tickets and alerts to highlight potential automation or workflow enhancement opportunities.

• Assess internal IT requests (such as access provisioning, SSO/Okta inquiries, device-related questions, and MDM enrollment) while assisting in the upkeep of access records, joiner-mover-leaver hygiene, and compliance audit trails.

• Clearly communicate with customers, engineers, and internal stakeholders during sensitive or urgent situations.

⛳️ Requirements

• Possess prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a comparable triage-intensive environment.

• Have a fundamental understanding of security concepts such as MFA, JWTs, identity verification, account recovery, and access control.

• Hold a foundational knowledge of IT systems including SSO, identity providers, Google Workspace, Okta, and MDM tools like Kandji, Jamf, or similar.

• Be comfortable using a terminal, with basic SQL skills, and capable of reading simple scripts or macros (development skills are not required).

• Able to distill a complex ticket or noisy alert into two concise sentences that convey the essential information and the next steps to take.

• Exhibit strong customer-facing judgment and maintain composure, precision, and firmness when addressing sensitive access or account matters.

• Enjoy transforming ambiguous workflows into clear checklists, runbooks, macros, and repeatable processes.

• Comfortable working asynchronously across different time zones and documenting information as a standard practice.

🏝️ Benefits

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development