Security Customer Success Engineer – SCSE

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Lead discussions on technical security with the security teams of customers, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities.

• Assist Sales teams by proactively identifying and resolving security-related objections that could affect deal progression.

• Drive business growth by promoting Wrike’s advanced security features, such as Wrike Lock and data residency options, while demonstrating their alignment with customer needs.

• Contribute to larger deal sizes by positioning security as a crucial factor in the customer’s purchasing decision.

• Complete security questionnaires, RFPs, and customer security portal assessments promptly and accurately.

• Utilize internal AI tools and knowledge bases to provide high-quality, consistent responses to technical security inquiries.

• Quickly acquire knowledge of and adhere to internal security workflows and processes to ensure a seamless experience for both internal stakeholders and customers.

• Collaborate closely with the core Security team to remain updated on product enhancements, vulnerabilities, and roadmap developments.

• Work together with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale.

• Relay customer feedback and recurring security needs to Product and Security teams to influence future security enhancements.

• Contribute to process enhancements that improve how Wrike manages security inquiries and customer interactions.

⛳️ Requirements

• Over 3 years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, ideally within a SaaS environment.

• Excellent communication skills with the capability to articulate complex security and compliance concepts to both technical and non-technical audiences.

• Proven experience in handling customer objections and steering security-related discussions in a business-oriented manner.

• Strong understanding of cloud security principles.

• Knowledge of data privacy laws such as GDPR and CCPA.

• Familiarity with security and compliance frameworks including SOC 2, ISO 27001, and HIPAA.

• Ability to effectively manage multiple priorities in a dynamic environment.

• Experience utilizing AI tools, internal documentation, or knowledge bases to enhance the quality and efficiency of responses.

• Advanced proficiency in spoken and written English.

🏝️ Benefits

• 18 Company Holidays + Paid Vacation

• Parental Leave: 18 Weeks Maternity / 4 Week Paternity

• 2 Volunteer Days

• Medical, Dental & Vision Insurance (Employees + Dependents)

• Employee Assistance Program (EAP)

• Life Insurance Plan