This is a fully remote position, open to applicants in United States.

📋 Description

• Exhibit consistent effectiveness and outstanding performance in a fast-paced, dynamic setting while addressing complex, time-sensitive service requirements.

• Take ownership of technician success by providing precise diagnostics, appropriate parts selection, and well-defined, actionable scopes of work accompanied by thorough, relevant documentation.

• Promote SLA adherence by evaluating service anomalies, conducting root cause analysis, and implementing targeted corrective and preventive strategies.

• Work in partnership with STS L1 and L2 leadership to pinpoint and address process, coaching, or training gaps.

⛳️ Requirements

• At least two (2) years of experience as a Field Technician or Help Desk Agent.

• Proven proficiency in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.

• Experience with Microsoft Office software tools.

• Excellent written and verbal communication skills.