Seasonal Part-Time Customer Service

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Address customer inquiries or issues related to orders, accounts, or products.

• Guide customers in navigating Scholastic websites and digital tools.

• Provide assistance to customers through phone, email, and chat support.

• Input various types of data accurately and efficiently into multiple web-based platforms.

• Engage with customers and colleagues with empathy and patience.

• Convey information clearly and professionally.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Strong computer skills, including proficiency in website navigation, Microsoft Office, and email communication.

• Ability to manage multiple tasks and utilize several systems simultaneously.

• Excellent written and verbal communication abilities.

• Outstanding data entry and telephone skills.

• Capacity to quickly learn new skills and retain information effectively.

• Willingness to make decisions and exercise judgment in addressing customer issues.

• Consistently good attendance and performance record.

• Flexibility to work varying hours as required during peak periods.

• A strong desire to collaborate as a team player.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive benefits package including health, dental, and retirement plans.

• Opportunities for professional development and career advancement.

• Supportive and inclusive workplace culture.