Seasonal Customer Support Representative, English-Speaking

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Responding to customer inquiries through phone, chat, email, and SMS

• Assisting customers with questions related to purchases and providing order support

• Following up on outstanding inquiries and unresolved customer interactions

• Accurately recording customer interactions and updates

• Delivering friendly, professional, and solution-oriented support

• Fostering positive customer relationships through effective communication

• Training Start Date: Monday, June 8, 2026

• One week of training, followed by an additional week of supported on-the-job experience

⛳️ Requirements

• Prior experience in customer service

• Previous experience in a call center environment

• Strong proficiency in English communication, both written and spoken

• Exceptional grammar, spelling, and punctuation skills

• Ability to multitask efficiently across various systems and tabs

• Basic computer skills, including typing, copy/paste, and navigation

• Minimum typing speed of 30+ words per minute

• Positive attitude with robust problem-solving abilities

• Dependable and professional work ethic

• To be eligible, candidates must fulfill all technical requirements listed below:

• Windows 11 PC (Macs are not supported)

• 12–16 GB of RAM

• Dual monitors

• Webcam

• Fibre internet with a wired connection

• Backup power solution

• Microsoft Teams / Office 365

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Friendly and supportive work environment

• Flexible work schedule options