Seasonal Customer Service Call Center Agent

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Manage both inbound and outbound calls that typically last between 15 and 30 minutes

• Assist members in understanding and verifying the details of their insurance applications

• Communicate effectively, calmly, and with empathy—particularly with senior citizens

• Adhere to required scripts and compliance protocols while maintaining a conversational tone

• Safeguard sensitive Personal Health Information (PHI) at all times

• Take responsibility for each interaction to ensure members clearly understand the subsequent steps

⛳️ Requirements

• High school diploma or equivalent qualification

• Over 1 year of experience in customer service (preferably phone-based)

• Excellent and professional communication skills over the phone

• Comfortable utilizing multiple computer systems

• Ability to maintain focus and engagement during periods of high call volume

• Fluency in English; bilingual candidates are highly encouraged to apply

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health benefits package

• Opportunities for professional development and career advancement

• Flexible working hours and remote work options

• Supportive and inclusive company culture