Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer support for claims, debit card inquiries, and website navigation assistance.

• Aid customers with commuter orders, eligible expenses, and balance inquiries.

• Manage HSA contributions, distributions, and account setup processes.

• Address tax form inquiries and facilitate profile updates.

• Handle 30–40 calls per day while navigating various systems.

• Maintain a consistent flow of incoming customer calls.

• Complete required virtual training and nesting sessions.

⛳️ Requirements

• Successfully pass a customer service assessment and a computer-based typing test.

• Hold a high school diploma, GED, or college degree.

• Have at least 6 months of customer service experience.

• Attend mandatory paid training with 100% participation.

• Possess strong problem-solving capabilities.

• Demonstrate effective multitasking abilities.

• Be flexible to work during weekends and holidays.

• Manage a steady stream of incoming calls while navigating multiple systems.

• Successfully complete a background check, including verification of education and past employment.

• Have home internet with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Ability to connect the work computer to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• Maintain a quiet, distraction-free, and organized workspace.

• Ensure no one is present in the workspace during working hours.

• Successfully complete the application assessment and typing test utilizing a keyboard.

• Must reside in an eligible US state or municipality; hiring is not available in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis–MN, Washington, DC, or Denver/County of Boulder/Edgewater County–CO.

🏝️ Benefits

• Paid time off accrual begins after 180 days of employment.

• Health benefits, including medical, dental, and vision, are available starting on the first day of employment.

• Fully remote work opportunity.

• Paid mandatory 3-week virtual training and 2 weeks of nesting.

• Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• Potential bonuses or incentives based on business needs.

• Life and disability insurance provided.

• Retirement savings plan available.

• Paid holidays.

• PTO or vacation and/or sick time offered.