Medical Contact Center Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address medical information inquiries, product quality complaints, and general questions via telephone, email, fax, and other communication channels.

• Receive, document, and report Adverse Drug Reactions in accordance with regulatory and internal WI/SOP timelines.

• Implement drug safety data management processes, including call intake, documentation of call dialogues, peer review, and case follow-up.

• Monitor information and metrics, conduct ongoing quality control of established process steps, assist with training, and reconcile data from various sources.

• Take responsibility for the accuracy of processed data.

• Carry out additional tasks as required or assigned.

⛳️ Requirements

• Bachelor’s or Master’s degree in Pharmacy, Life Science, Medical Science, or a related field, along with 1–2 years of safety experience.

• BS/BA degree coupled with 1–2 years of safety experience.

• MA/MS/PharmD degree with 1–2 years of safety experience.

• Associate degree with 3–4 years of relevant experience, or 2 years of safety experience.

• Non-degree candidates with 4–5 years of relevant experience, or 2 years of safety experience.

• Equivalent relevant experience may be accepted in place of educational qualifications.

• Experience in safety processing AE/SAE reports, creating narratives and queries, working with safety databases, and managing regulatory submissions.

• Strong written and verbal communication skills.

• Ability to handle both incoming and outgoing calls effectively.

• Capability to analyze and synthesize medical information.

• Familiarity with regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.

• Proficiency in Microsoft Office Suite.

• Exceptional accuracy and attention to detail.

• Ability to work independently with moderate supervision.

• Candidates must be authorized to work in the US without the need for employer-sponsored work permits.

• Availability required between 8 a.m. and 8 p.m.

• Consistent and regular attendance is essential.

• Flexibility in working hours may be necessary.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability (STD)

• Long-term disability (LTD)

• 401(K)

• Paid time off (PTO) or flexible time off (FTO)