Seasonal Call Center Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Providing outstanding customer service through a remote call center while effectively managing multiple client queues.

• Actively seeking to broaden administrative support roles to improve the overall customer experience.

• Overseeing and managing both inbound and outbound calls as designated.

• Effectively multitasking while ensuring quality on the assigned calls.

• Monitoring and updating schedules for customers and employees, including conducting reviews during audits.

• Updating census engagement information for new hires.

• Creating and sending tickets for additional outreach in line with client guidelines.

• Supplying accurate information to employees who call in, while documenting and managing outreach activities.

• Collaborating with colleagues to guarantee sufficient phone coverage and availability.

• Maintaining a professional and distraction-free remote work setting.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least one year of customer service experience is preferred.

• Exceptional verbal and written communication abilities.

• Strong interpersonal, negotiation, and conflict-resolution skills.

• Excellent organizational capabilities and attention to detail.

• Proficiency in multitasking while handling routine tasks.

• Strong analytical and problem-solving skills.

• Ability to prioritize and delegate tasks effectively.

• Professionalism, integrity, and a commitment to confidentiality.

• Capacity to work efficiently from home utilizing provided communication platforms.

• A reliable and consistent internet connection.

• Proficiency with Microsoft Office Suite, Google Workspace, or similar applications.

• Flexibility to undertake additional duties as assigned.

🏝️ Benefits

• Health, wellbeing, retirement, and various financial benefits.

• Paid time off.

• Overtime pay for non-exempt employees.

• Comprehensive learning and development programs.

• Reimbursement for job-related expenses in accordance with company policy.

• Employee perks and discounts.