Seasonal Call Center Coordinator

📋 Description

• Providing outstanding customer service through a remote call center while effectively managing multiple client queues.

• Actively seeking chances to broaden administrative support roles to improve the overall customer experience.

• Manage and facilitate inbound and outbound calls as assigned.

• Efficiently multitask while ensuring quality on the assigned calls.

• Monitor and update schedules for customers and employees, including conducting reviews during audits.

• Update engagement census details for new hires.

• Generate and dispatch tickets for additional outreach following client guidelines.

• Offer accurate information to employees who call in while documenting and managing outreach activities.

• Collaborate with colleagues to ensure sufficient phone coverage and availability.

• Maintain a professional and distraction-free remote working environment.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least one year of customer service experience is preferred.

• Outstanding verbal and written communication skills.

• Strong interpersonal skills, negotiation abilities, and conflict-resolution expertise.

• Excellent organizational skills with a keen attention to detail.

• Ability to multitask effectively while managing routine responsibilities.

• Strong analytical and problem-solving skills.

• Capability to prioritize and delegate tasks as needed.

• Professionalism, integrity, and a commitment to confidentiality.

• Ability to work efficiently from home using provided communication platforms.

• A reliable and consistent internet connection.

• Proficiency in Microsoft Office Suite, Google Workspace, or similar applications.

• Willingness to perform additional duties as assigned.

🏝️ Benefits

• Health, wellbeing, retirement, and other financial benefits.

• Paid time off.

• Overtime pay for non-exempt employees.

• Comprehensive learning and development programs.

• Reimbursement of job-related expenses as per company policy.

• Employee perks and discounts.