Screening Clerks – Bilingual/Unilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Receive, review, and track all correspondence (faxes, mail, emails) received by the department.

• Examine correspondence to ensure completeness before submitting it for further processing.

• Follow up on all received correspondence; organize it and hand it over to the assigned employee.

• Respond to inquiries and questions from members or applicants and resolve issues.

• Ensure timely follow-up on all pending/incomplete files to guarantee quick problem resolution.

• Perform additional tasks as needed.

⛳️ Requirements

• Two or three-year college program.

• Bilingual (English/French: C1 level of the CEFR) (required).

• One to three years of experience in similar roles.

• Knowledge of the sector and the policies and processes of the Order's registration.

• Familiarity with office/administrative software (Excel, Word, Outlook).

• Strong verbal communication and customer service skills to address inquiries and provide information clearly and professionally.

• Written communication skills to respond to members’ or applicants’ requests.

• Attention to detail for sorting a large volume of documents and navigating multiple databases to find information.

• Organizational skills and time management abilities to handle a high volume of registration requests and meet processing deadlines.

🏝️ Benefits

• Primarily remote work environment.

• Competitive salary.

• Accommodation measures.