Scheduling Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Proactively identifies potential service issues prior to their occurrence and is equipped to recommend resolutions.

• Actively oversee and manage service-specific components.

• Strong analytical and problem-solving capabilities are essential to handle multiple technical challenges across various services and projects concurrently.

• Assess recommendations for service enhancements, with the ability to pinpoint gaps or propose alternative solutions.

• Anticipate service issues in advance and drive the implementation of suggested modifications.

⛳️ Requirements

• Over 7 years of comprehensive IT experience.

• More than 4 years of experience in pertinent technologies.

• In-depth knowledge of Incident Management, Service Requests, Change Requests, and ServiceNow.

• Strong support knowledge and experience in delivering 24/7 support.

• Familiarity with source control using Agile tools such as Azure DevOps.

• Experience and proven understanding of Agile, Scrum, and/or Kanban methodologies.

• Proficient knowledge of PowerShell scripting and experience in automation through scripting.

• Experience with Copilot or Agentic AI.

🏝️ Benefits

• Skills focused on the future.

• World-class experiences.

• Flexible working environment.

• Diverse and inclusive culture.