This is a fully remote position, open to applicants in Alabama.

• Support Scheduling & Contact Center operations

• Respond to incoming calls to arrange appointments for both new and returning patients across all locations

• Gather and record patient medical histories into the electronic medical record (EMR)

• Execute additional tasks as assigned, subject to change based on evolving requirements

• Offer thorough administrative and patient support services utilizing advanced virtual technologies

• Provide prompt and precise information, scheduling, and assistance while ensuring confidentiality and professionalism in a virtual setting

• High school diploma or equivalent

• Healthcare-related training is preferred, though not mandatory

• Friendly, courteous, and professional demeanor

• Excellent written and verbal communication abilities

• Compassion and a caring attitude towards patients

• Self-driven and detail-oriented

• Capability to work independently

• Ability to uphold strict patient confidentiality and comply with US HIPAA regulations and other pertinent laws

• Dependable high-speed internet connection

• A quiet, private workspace

• Must reside in Alabama

• Required schedule: Monday through Friday from 11am to 7:15pm CST and one Saturday each month from 6:45am to 12:45pm

• Derick Dermatology will supply necessary work-from-home equipment, including a secure laptop, monitor, headset, and webcam

• Equipment provided may vary based on job responsibilities

Scheduling Assistant

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