Scheduler – Shift Coordinator

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Develop, oversee, and ensure the accuracy of client and Care Professional schedules.

• Pair Care Professionals with clients considering their availability, skills, client needs, and continuity of care.

• Handle around 60–80 inbound and outbound calls daily.

• Respond promptly to instances of sickness, cancellations, uncovered shifts, and last-minute scheduling modifications.

• Reach out to available Care Professionals to secure replacement coverage.

• Maintain contingency strategies to guarantee 100% coverage of scheduled service hours.

• Track, document, and refresh scheduling activities within the company’s software system.

• Address and resolve scheduling issues raised by clients, families, and Care Professionals.

• Keep accurate records for clients, employees, and services.

• Convey important operational updates and concerns to management.

• Foster professional relationships with clients, families, and Care Professionals.

• Comprehend client needs and identify suitable opportunities to retain or enhance service hours.

• Safeguard confidential information pertaining to clients and employees.

• Provide clear handovers and ensure that outstanding matters are resolved completely.

• Assist with evening and weekend scheduling needs as required.

⛳️ Requirements

• At least one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or a similar field.

• Proficient in both spoken and written English.

• Possess a confident, natural, and professional telephone demeanor.

• Comfortable operating in a high-volume calling environment (approximately 60-100 calls per shift).

• Strong organizational, prioritization, and problem-solving capabilities.

• Ability to make prompt, sound decisions and maintain composure under pressure.

• Exceptional attention to detail and record-keeping skills.

• Proficient in Microsoft Word, Excel, and general office systems.

• Capable of professional communication with clients, families, Care Professionals, and senior management.

• Willing to work hours that align with US business requirements.

• Reliable broadband connection and a professional home-working setup if the position is confirmed as remote.

• Experience in home-care, healthcare, or medical scheduling is highly advantageous.

• Experience in workforce management or shift planning is highly advantageous.

• Background in supporting US customers or businesses is highly advantageous.

• Experience in BPO, contact center, or high-volume customer service is highly advantageous.

• Familiarity with scheduling, CRM, or workforce management software is highly advantageous.

🏝️ Benefits

• Opportunity to contribute to a well-established US home-care operation.

• A responsible and diverse role with a direct impact on clients and Care Professionals.

• International work environment.

• Supportive relationship with the Owner and Operations Management Team.

• Long-term opportunity for a reliable and high-performing professional.