Scheduler – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Arrange Medical Imaging appointments via inbound and outbound phone calls or in-person interactions.

• Deliver exceptional customer service within a dynamic environment.

• Monitor quality, productivity, and other essential performance indicators.

• Execute clerical tasks utilizing computers and various equipment.

• Learn and implement scheduling protocols along with patient preparation guidelines.

• Assist medical office staff with scheduling concerns.

• Coordinate Cardiopulmonary and echocardiogram procedures.

• Manage electronic and paper orders within Medical Imaging scheduling work queues.

• Collect, confirm, and update patient demographic and insurance details.

• Verify payors and check insurance eligibility.

• Ensure precise data entry and rectify any errors.

• Address urgent situations, troubleshoot problems, and escalate issues as required.

• Engage professionally with patients, colleagues, and referring office personnel.

• Guide new employees and document their training.

• Support other Scheduling areas and participate in the interview process when needed.

• Carry out additional tasks as assigned.

• Adhere to Wellstar policies, work standards, and code of conduct.

⛳️ Requirements

• High School Diploma or GED.

• At least 1 year of experience in customer service or medical scheduling.

• Exceptional customer service abilities.

• Strong communication and organizational skills.

• Basic typing and data entry proficiency.

• Capability to communicate effectively and comprehend verbal and written English.

• Basic knowledge of insurance carriers and pre-certification preferred.

• Computer skills preferred.

• Familiarity with Medical Terminology preferred.

• High attention to detail and a low error rate.

• Consistent and reliable attendance.

• Flexibility in work hours to accommodate departmental requirements.

• Ability to accurately type and enter data into scheduling software.

• Understanding of Medical Imaging exams, modalities, patient preparations, and instructions.

• Knowledge of diagnosis codes and ICD-9/ICD-10 codes.

• Familiarity with insurance programs, Medicare guidelines, medical necessity checks, and pre-authorization/referrals.

• Understanding of EMR, fax, email, Image Now, and Trace.

• Must adhere to department dress code and maintain a professional appearance.

🏝️ Benefits

• Support in pursuing meaningful work and enjoying a more fulfilling life.

• Inclusive workplace culture.

• High-quality care environment.

• Commitment to a Culture of Excellence.

• Recognized as a Great Place to Work.