📋 Description

• Take ownership of the health and retention of a specific portfolio of customers, ensuring they consistently realize value and maintain satisfaction.

• Collaborate across departments to proactively address issues impacting the client experience.

• Create and implement strategies for customer health and retention.

• Keep precise and up-to-date records of customer health, sentiment, and engagement.

• Work alongside Hiring Success Managers to ensure that committed hires are activated promptly.

• Identify and eliminate operational obstacles to accelerate time-to-revenue.

• Spot strategic expansion opportunities across various products and regions.

• Inform customers about new platform features and services.

• Serve as a trusted advisor on global employment practices.

⛳️ Requirements

• A minimum of 2 years of experience in Account Management, Customer Support, or Customer Success roles, preferably within a SaaS platform environment.

• Experience in global HR, Payroll, or Global Mobility is essential.