This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver L2/L3 support for SAP SD.

• Oversee and resolve incidents adhering to SLA requirements.

• Conduct root cause analysis to prevent future occurrences.

• Assist with enhancements, testing, and deployment activities.

• Monitor interfaces, IDocs, EDI, and integrations.

• Provide assistance to business users and global teams.

• Offer functional support for pricing, billing, rebates, credit, tax, shipment, and route settlement.

• Engage in continuous collaboration with ABAP, Basis, FI, MM, and Integration teams.

• Maintain global Order-to-Cash (OTC) processes, particularly focusing on Canadian operations.

⛳️ Requirements

• SAP SD Consultant with experience in AMS/production support, possessing strong knowledge of OTC, Pricing, Billing, Rebate Processing, Route Settlement/DSD, IDocs/EDI, FI/MM integrations, and advanced English for global operations.

• Substantial experience in SAP SD Support (AMS, production support, or application maintenance).

• Advanced understanding of Order-to-Cash (OTC) processes including Sales Orders, Delivery, Shipment, Billing, Returns, Credit/Debit Memos, cancellations, and reversals.

• Strong expertise in Pricing, Billing, Output Determination, Customer Master Data, Rebate Processing (mandatory), and Route Settlement/DSD (mandatory).

• Familiarity with IDocs and EDI (WE02, WE05, BD87).

• Understanding of middleware and integrations (PI/PO/XI, MuleSoft).

• Experience with SAP SD integration into FI and MM.

• Monitoring of interfaces, queues, and batch jobs.

• Proficient in Root Cause Analysis (RCA).

• Advanced English skills for conducting meetings, preparing documentation, and engaging with global teams.