SAP HCM Consultant – UK & Irish Payroll

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver expert support for SAP HCM UK and Ireland Payroll, addressing tickets and ensuring efficient payroll operations.

• Oversee daily support across SAP HCM modules, including Payroll, PA, OM, and TM.

• Investigate and resolve incidents and service requests within specified SLA timelines.

• Provide clear documentation, conduct root-cause analysis, and offer practical solutions.

• Assist with minor enhancements and change requests with accuracy.

• Monitor system performance and escalate complex issues as necessary.

• Collaborate with internal teams and clients to ensure seamless AMS delivery.

• Ensure all support activities comply with legal and internal standards.

• Share knowledge and mentor junior consultants to enhance team capabilities.

• Participate in service improvement initiatives and incident reviews.

⛳️ Requirements

• Minimum of 5 years of hands-on experience with SAP HCM UK and Ireland Payroll, including configuration, testing, and support.

• Strong comprehension of operational payroll and HR processes, including UK and Ireland payroll legislation.

• Demonstrated experience in client support settings, managing high ticket volumes, and achieving SLA targets.

• Capability to work independently, mentor others, and enhance service delivery processes.

• Experience in managing client relationships and effectively communicating with stakeholders.

• Confidence in identifying issues, suggesting solutions, and escalating as needed.

• Collaborative approach with the ability to work across teams, partners, and vendors.

• Excellent English communication skills, both written and verbal.

• Commercial awareness and dedication to fulfilling client expectations.

• Familiarity with SuccessFactors is advantageous, but not mandatory.

🏝️ Benefits

• Financial benefits.

• Customer and Employee Referral schemes.

• Occupational sick pay (9 weeks).

• Occupational maternity leave package (12 weeks).

• Life assurance (3x basic salary).

• Employer pension contributions of 5%.

• Bonus scheme with accelerators.

• Private Medical Insurance (with the option to add dependents).

• Employee education and apprenticeship opportunities (i.e., free SAP learning and/or relevant qualifications).

• Financial rewards for long service and achievements.

• Free eye tests.

• Monthly ZALOTTO! (£100 cash prize draw).

• Work-life balance and flexibility ethos.

• Strong leadership with an open-door policy.

• Non-hierarchical approach to people management.

• Company social and team bonding events.

• Annual Leave Purchase scheme.

• Additional leave for Long Service (+1 day holiday from the start of the 5th year of service).

• Sabbatical.

• Corporate branded merchandise.

• Employee recognition program.

• Zalaris mentorship program.

• Mental health support.

• Employee Assistance Programme (“Zealth”).

• Paid time off for community volunteering ("The Good Zeed").

• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement).