SAP Digital Supply Chain Lead – CI Lead

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead and oversee the Customer Innovations (AMS) team for SAP Digital Supply Chain.

• Take ownership of the operational excellence for AMS services, which includes managing SLA performance, incident resolution, enhancements, and releases.

• Serve as the main escalation point for key customers within the Digital Supply Chain sector.

• Cultivate trust-based relationships with customer stakeholders to ensure high satisfaction and foster long-term partnerships.

• Promote a proactive support approach by identifying opportunities for optimization, automation, and innovation that extend beyond basic support.

• Supervise and continuously enhance support processes, governance, and service delivery standards.

• Work closely with delivery, pre-sales, and SAP teams to guarantee a smooth transition from projects to AMS.

• Develop continuous improvement roadmaps that align with customer objectives and SAP’s innovative capabilities.

• Assist in renewals, upselling, and cross-selling initiatives by recognizing additional value opportunities within existing customer accounts.

• Guide, mentor, and develop AMS consultants, promoting capability enhancement and knowledge sharing within the team.

• Contribute to the advancement of DyFlex’s Digital Supply Chain AMS offerings, assets, and accelerators.

⛳️ Requirements

• Demonstrated experience in leading SAP AMS/support teams, preferably in a consulting or SAP partner setting.

• Strong functional expertise across SAP Digital Supply Chain, including areas such as Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement, or Order-to-Cash.

• Proven track record in managing customer relationships with accountability for service quality, outcomes, and client satisfaction.

• Comprehensive understanding of S/4HANA Cloud and integrated supply chain processes.

• Ability to balance business-as-usual support stability with innovation and continuous improvement efforts.

• Exceptional communication skills, capable of engaging confidently with senior business and IT stakeholders.

• Experience with ITIL-aligned support models, governance, and SLA-driven service delivery is highly valued.

• Strong commercial awareness, including experience in supporting renewals and identifying growth opportunities.

• SAP certifications or formal SAP training are highly regarded.

• A coaching mindset with a passion for developing individuals and building high-performing teams.

🏝️ Benefits

• A flexible and supportive work environment, which includes the ability to work from anywhere in Australia or New Zealand.

• Competitive salary and benefits package, including novated lease, birthday leave, salary packaging, wellbeing program, additional purchased leave, and a company-provided laptop.

• Comprehensive SAP training and certification opportunities.