Salesforce Developer III – Information Technology

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the management and maintenance of Carey's Salesforce environment, addressing CRM requirements for Executive Education, Partnerships, and Experiential Learning while handling platform administration.

• Collaborate directly with internal stakeholders at Carey to identify and prioritize enhancement requirements, effectively communicating technical options to non-technical audiences.

• Accountable for the creation, implementation, maintenance, performance, production support, and documentation of various departmental and enterprise-level application systems.

• Identify moderately complex business, clinical, or educational challenges by engaging with clients to observe and comprehend existing processes and the issues associated with them.

• Collect moderately complex system requirements through meetings with clients and by researching current technology.

• Create detailed task lists and project plans by evaluating project scope for moderately complex initiatives.

• Draft functional and technical specifications for programmers and business analysts to develop technical solutions.

• Maintain documentation for code and related processes in accordance with development methodologies.

• Develop and document moderately complex test scenarios to verify application functionality.

• Execute changes in compliance with change management policies and procedures for any project undertaken.

• Offer support by triaging and resolving moderately complex issues to guarantee prompt and effective service.

⛳️ Requirements

• Bachelor’s Degree.

• Three years of relevant experience with computer systems and applications.

• Additional education may compensate for required experience, and additional related experience may replace required education beyond a high school diploma/graduation equivalent, as permitted by the JHU equivalency formula.

• Proficiency in the assigned application as well as the platform on which it operates.

• Salesforce Platform Developer I certification (Platform Developer II preferred); Salesforce Administrator or App Builder certification is a plus.

• Proven experience in Salesforce platform development: Apex (including triggers, batch and queueable Apex, callouts, logging, and error handling), Lightning Web Components, SOQL/SOSL, Flow, and the Salesforce API, with a solid understanding of platform limits.

• Experience in deploying metadata from sandboxes to production, utilizing tools such as Git and the Salesforce CLI; familiarity with release and environment management.

• Experience managing Salesforce orgs (users, profiles, permission sets, configuration).

• Experience enhancing solutions built on managed packages; knowledge of common AppExchange tools (e.g., Form Assembly, Conga).

• Experience with middleware integration (e.g., Boomi, MuleSoft) is an asset, if utilized within Carey's environment.

• Background in higher education or in CRM support for executive education, corporate relations, or other relationship-centric programs.

🏝️ Benefits

• Total Rewards Package that supports health, life, career, and retirement.

• More information can be found here: https://hr.jhu.edu/benefits-worklife/