Sales Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to calls and email inquiries from both internal sales teams and external channel partners.

• Aid in generating quotes, processing orders, and conducting follow-ups.

• Develop and submit quotes for Intermedia Cloud Voice product offerings.

• Examine orders online and verify with channel partners before entering them.

• Launch follow-ups on VOIP testing and protocols ahead of installation.

⛳️ Requirements

• A college degree is preferred.

• At least 3 years of experience in customer support, project management, and/or sales positions.

• Prior experience in roles such as coordinator, customer success, project management, or sales support.

• Familiarity with working in an inbound call queue.

• Technologically adept, ideally with experience in the telecom or SaaS sectors.

• Capability to swiftly grasp Intermedia SIP Trunking, Hosted PBX products, and all their enhanced features.

• Experience with Salesforce.com or other CRM systems is a plus.

• Highly organized with the ability to manage multiple tasks simultaneously.

• Detail-oriented.

• Self-motivated; requires minimal supervision.

• Strong written and verbal communication skills.

• Ability to effectively engage and build trust with channel partners and customers.

• Must be a collaborative team member.

🏝️ Benefits

• We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.