Sales Support Specialist

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Assist Sales Representatives: Act as a key resource for Sales Reps by managing new business inquiries, completing applications, and providing support during their absence.

• Assist Clients in the Buying Journey: Establish rapport with potential customers, collect necessary information to advance their application, and ensure a seamless, professional purchasing experience.

• Provide New Business Quotes: Generate precise insurance quotes from various carriers for new clients, clearly outlining coverage options and aiding clients in understanding which products suit their needs best.

• Process Applications: Prepare, submit, and track new policy applications, guaranteeing that all required documents and information are gathered accurately and timely.

• Inform and Counsel: Clarify coverage options, discounts, and policy features to enable clients to make well-informed decisions, focusing on finding the right solution rather than rushing to close a sale.

• Achieve Performance Objectives: Regularly meet KPI targets, including the percentage of Binds and Contacts Managed, in accordance with company standards.

• Maintain Queue Availability: Ensure readiness and manage phone statuses appropriately to provide timely, professional support to clients and Sales Reps throughout the day.

⛳️ Requirements

• Excellent verbal and written communication skills for effective engagement with customers and colleagues.

• Knowledge of various insurance carriers and state insurance regulations is preferred.

• Ability to juggle multiple tasks while remaining detail-oriented and exceptionally organized in a dynamic work environment.

• A collaborative team player with strong interpersonal skills and the ability to empathize with clients.

• Proficient computer and typing skills, with a strong command of the Windows operating system.

• Skilled in navigating and switching between multiple systems, including data entry, quoting applications, insurance software, and communication tools.

• Strong problem-solving abilities to effectively address and resolve customer issues.

• Bilingual in Spanish is a plus.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most roles.

• Paid time off including vacation, sick leave, paid Company holidays, and volunteer hours.

• Incentive bonus programs with potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance options.

• 401(k) retirement savings plan with company matching contributions.

• Opportunities for professional development and advancement.

• Educational assistance and training programs available.

• Employee recognition programs.

• Resources for mental well-being and caregiver support.