Sales Support Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Accurately input orders into the system based on customer-issued purchase orders (POs).

• Follow up on orders to guarantee timely delivery that meets customer expectations.

• Oversee open order management, ensuring prompt and precise delivery to customers.

• Verify that invoicing activities are conducted promptly and accurately.

• Take initiative in resolving issues at both customer and supplier levels.

• Acquire knowledge of vendor supplier programs to source products at the most beneficial prices for ePlus.

• Assist customers with return issues, order inquiries, and other information requests.

• Cultivate relationships with sales teams, vendors, and internal departments.

• Provide assistance with quoting processes.

• Present add-on opportunities such as warranty upgrades, service agreements, accessories, or supplies.

• Maintain professionalism in communications with both internal and external customers.

• Manage projects and undertake additional responsibilities as required or assigned.

⛳️ Requirements

• Understanding of computers, networking, and the IT industry as a whole.

• Exceptional communication and phone skills are essential.

• Must have the ability to prioritize tasks and multitask effectively.

• Must be a team player with a positive attitude.

• Proficiency in Microsoft Office suite of products is required.

• A minimum of 1 year of experience in sales or customer service is necessary.

• Capability to perform seated tasks along with occasional standing or walking activities.

🏝️ Benefits

• Access to ongoing learning and internal mobility opportunities.

• Work/life balance that accommodates the diverse needs of employees.

• Reasonable accommodations provided in accordance with applicable laws.

• A supportive and collaborative culture that values innovation, integrity, diversity, and long-term client success.