Customer Service Support Representative, Client

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee both incoming and outgoing calls efficiently, averaging 50-60 calls daily.

• Adhere to established standard operating procedures (SOPs) to update and deliver essential information for resolving denied claims.

• Assess existing policies and SOPs, offering recommendations for process enhancements.

• Manage sensitive information with confidentiality.

• Comprehend and interpret explanations of benefits or related correspondence.

• Record all account details in line with guidelines and regulations.

• Engage in telephone communication with physicians, insurance companies, and patients.

• Collaborate with physician offices, hospital labs, patients, and internal stakeholders to meet client needs accurately and effectively.

• Provide product education and address a diverse range of inquiries.

• Ensure a world-class customer experience.

⛳️ Requirements

• High School Diploma or GED equivalent.

• A minimum of 1 year of experience in Customer Service.

• Excellent phone and verbal communication abilities.

• Strong active listening skills.

• Capability to meet deadlines.

• Proficient critical thinking skills.

• Ability to use tools for verifying eligibility, claim status, and obtaining enhanced billing information.

• Work schedule: Monday-Thursday from 9 AM to 6 PM EST and Friday from 8 AM to 5 PM EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.