Benefits Customer Care Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Address incoming and/or outgoing customer queries through phone and various communication methods.

• Address customer issues regarding services, billing, claims, and account details.

• Investigate problems, determine suitable solutions, and provide precise follow-up as needed.

• Forward complex or unresolved matters to the relevant department for further analysis and resolution.

• Keep comprehensive and precise records of customer interactions, inquiries, and actions taken.

• Ensure adherence to company policies, procedures, and quality benchmarks while providing customer support.

• Achieve established productivity, service, and performance goals.

⛳️ Requirements

• High school diploma or GED is preferred.

• 1-2 years of experience in customer service, call centers, or related fields.

• Prior experience in call centers, healthcare customer service, or contact centers.

• Ability to work independently and effectively prioritize tasks in a dynamic environment.

• Proficiency with Microsoft Outlook, data entry systems, and other computer software.

• Capability to accurately document customer interactions and uphold confidentiality.

• Camera participation is required during training sessions.

• Availability to work within operating hours of 7:00 AM to 8:00 PM, seven days a week.

• Rotating evening and weekend shifts may be necessary based on business requirements.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions are available.

• Voluntary Life Insurance & AD&D for the employee and dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Approximately 7 weeks of compensated virtual training.

• Continuous support.

• Opportunities for growth and development.

• Fully remote work setting.