Customer Service Representative, 40-60 Calls Per Day

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage incoming customer calls related to disability, life, and leave claims.

• Offer precise information regarding claims and provide status updates.

• Collect and document claim-related details from customers and third-party sources.

• Input comprehensive and accurate notes into claims systems during customer interactions.

• Process claim documentation and correspondence efficiently.

• Generate communications acknowledging receipt of claims.

• Achieve productivity, quality, and customer service targets.

• Provide professional and empathetic customer service at every interaction.

• Assist with various product lines including disability, leave, life, and associated benefits.

⛳️ Requirements

• Minimum of 2 years of experience in customer service.

• Previous experience in call centers, insurance, healthcare, banking, or financial services is preferred.

• Excellent communication and problem-solving abilities.

• Capability to multitask while utilizing multiple systems.

• Strong attention to detail and proficient data entry skills.

• Proficiency in Microsoft Office applications.

• High School Diploma or GED is mandatory.

• A Bachelor's degree may be accepted in place of experience.

• Bilingual candidates are encouraged to submit their applications.

• Willingness to work one of the designated shifts in Eastern Standard Time (EST).

• Ability to manage approximately 40–60 inbound calls daily.

🏝️ Benefits

• Fully Remote Work Environment.

• Opportunity for Contract-to-Hire.

• Extensive Training Program available.

• Opportunities for Career Advancement in Claims, Underwriting, Operations & Leadership.

• Stable Financial Services Organization.

• Supportive and Team-Oriented Culture.

• Medical, Dental & Vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with options for Pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & Accidental Death & Dismemberment (AD&D) coverage for employees and their dependents.

• Short-term and long-term disability benefits.

• Health Spending Account (HSA) available.

• Transportation benefits offered.

• Employee Assistance Program (EAP) provided.

• Paid Time Off/Leave options including PTO, Vacation, or Sick Leave.