Sales Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize Salesforce.com to create quotes, monitor opportunities, and process orders.

• Quickly address inquiries from both internal and external sources.

• Propose innovative pricing and payment options that align customer needs with pricing policies.

• Act as a liaison among customers, vendors, and GuidePoint outside Sales Executives.

• Cultivate and maintain knowledge of products, industry standards, vendor resources, and GuidePoint Security's service offerings.

• Establish and nurture relationships with key vendors and customers of GuidePoint.

• Participate in regional forecast calls and conduct pipeline analysis to guarantee forecast accuracy.

• Utilize resources and relationships to provide value to customers.

• Function as a bridge between GuidePoint outside Account Executives, Accounting, and Contracts Departments to facilitate order processing and tracking.

• Collaborate with the team to analyze data and make decisions that enhance GuidePoint Security.

• Exhibit the capability to juggle multiple tasks with changing priorities and stringent deadlines.

• Work closely with other GuidePoint teams to optimize processes and information flow, ensuring customer deliverables are met.

⛳️ Requirements

• High School Diploma or GED is mandatory. An Associate Degree or equivalent from a two-year college or technical school is preferred.

• A minimum of 3 years in a customer service/sales support role, with a preference for experience in the IT sector.

• Previous experience with Customer Relationship Management (CRM) software is essential, with a preference for Salesforce.com.

• Intermediate proficiency in Microsoft Office and Internet navigation is required.

• Experience in technical sales/support and outbound calling is preferred.

• Self-driven with excellent prioritization and multitasking skills.

• Must demonstrate exceptional attention to detail and a strong commitment to follow-through.

• Ability to collaborate effectively within a team.

• A consistently positive attitude, a strong drive for results, and capability to navigate ambiguity are essential.

• Proficient math skills are necessary, including the ability to calculate margins, discounts, and percentages.

• Openness to constructive feedback and the ability to apply it for improved performance is required.

• Exhibits sound judgment in assessing information to make decisions that benefit GuidePoint Security.

• Strong written and verbal communication skills are essential.

• Flexibility in work schedule is required.

🏝️ Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint covers 90% of the premium for employees and 70% for family plans, including spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint covers 100% of employee premiums and 75% for family plans). For those selecting the High Deductible/HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per employee annually / $1750 per family annually, encompassing spouse/children/family options).

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.

• 12 corporate holidays and a Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.