Sales Operations Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Design, implement, and consistently enhance sales processes, tools, and workflows.

• Promote CRM usage, ensure data accuracy, establish reporting standards, and maintain process discipline.

• Create and evaluate sales reports, forecasts, KPIs, and dashboards to aid decision-making.

• Deliver actionable insights to sales leadership based on performance metrics and trend analysis.

• Coordinate pricing, quotations, and contract procedures in collaboration with Sales, Finance, and Commercial teams.

• Assist in the onboarding and training of new sales team members.

• Act as a vital link between Sales, Production, Supply Chain, Logistics, and Customer Service.

• Aid in managing lead times, aligning capacity, and meeting customer expectations.

• Lead or assist with initiatives such as new product launches, territory planning, and customer segmentation.

• Drive ongoing improvement initiatives throughout the sales function.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Sales, Supply Chain, or a related field.

• Over 5 years of experience in sales operations, commercial support, or business analysis.

• Experience in plastics, packaging, or manufacturing sectors is preferred.

• Advanced knowledge of CRM platforms (e.g., Salesforce, SAP) and Microsoft Excel.

• Strong analytical, problem-solving, and organizational capabilities.

• Demonstrated ability to support high-performing sales teams in dynamic, product-oriented organizations.

• Exceptional cross-functional communication and stakeholder management skills.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company match.

• Opportunities for professional development and career advancement.

• Flexible working hours and potential for remote work.