Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the approval checkpoint for all deals prior to their finalization.

• Assess proposed discounts to confirm they adhere to established guidelines.

• Evaluate price-per-user metrics to safeguard margins and identify outliers.

• Collaborate with sales leadership to analyze non-standard deal structures.

• Uphold and implement deal approval policies and escalation procedures.

• Keep deal attribution updates current to ensure accurate mapping to sales teams and individuals.

• Promote data quality across the CRM by identifying outliers or "poor hygiene" and ensuring necessary updates are made.

• Accurately process end-of-month billing in a timely manner.

• Ensure Salesforce maintains accuracy regarding contract amounts, contract dates, renewal timelines, and associated deal information.

• Monitor and reconcile orders throughout their entire lifecycle.

• Liaise with finance and sales teams to address billing discrepancies.

• Oversee the end-to-end processing of Customer Private Offers and Multiparty Private Offers (MPOs) throughout the deal lifecycle.

• Develop and manage private offers within the Microsoft Marketplace.

• Maintain a comprehensive understanding of Microsoft Marketplace processes, requirements, and updates.

• Resolve marketplace-related issues and act as the primary resource for internal teams.

• Ensure all marketplace transactions are accurately documented and consistent with internal records.

⛳️ Requirements

• 5-8+ years of experience in sales operations, revenue operations, or a similar role within a SaaS or cloud technology company.

• Demonstrated experience in deal desk functions, including discount approval workflows, deal structuring, and margin analysis.

• Proficient understanding of Salesforce, with a focus on maintaining data integrity concerning contracts, renewal timelines, and deal attribution.

• Experience in enforcing CRM data quality and the ability to detect and rectify hygiene issues across sales systems.

• Familiarity with Microsoft Marketplace, specifically in creating and managing Customer Private Offers and Multiparty Private Offers (MPOs).

• Capability to analyze price-per-user metrics and apply sound judgment to protect margins and flag anomalies.

• Strong cross-functional collaboration abilities, with a background in partnering with sales leadership and finance teams to resolve discrepancies and align on deal structures.

• Highly organized, with the proficiency to track and reconcile orders throughout their complete lifecycle.

• Exceptional attention to detail and a process-oriented approach, capable of managing multiple priorities in a high-volume environment.

• Strong communication skills, with the ability to document processes clearly and serve as an internal resource for marketplace and deal-related inquiries.

🏝️ Benefits

• Competitive Base + Incentive Plan

• Stock Options

• Health and Welfare Plans*

• Life and Disability Plans*

• Retirement Plan*

• Unlimited Flexible Paid Time Off......including your birthday off!