VP, Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and cultivate Operations Managers to achieve excellence in KPIs, enhance franchisee involvement, and guarantee uniform adherence to brand standards throughout the network.

• Promote the adoption of operational best practices among franchisees that enhance customer experience and boost unit-level sales and profitability.

• Develop scalable operating rhythms and processes across franchise locations to foster sales growth, customer service, strategic account performance, and key performance indicators.

• Create robust feedback mechanisms by soliciting input and offering timely coaching to franchisees, field leaders, peers, direct reports, and business partners.

⛳️ Requirements

• A minimum of 5 years of leadership experience in multi-unit field operations within a dynamic, high-growth organization.

• Proven ability to forge trust-based relationships with franchisees, influence without authority, and promote the adoption of system standards and strategic goals.

• Demonstrated success in achieving operational excellence, enhancing customer experience, and preventing losses through consistent execution across various locations.

• Capability to build positive and efficient teams through mentorship, coaching, and constructive feedback.

• Strong aptitude for establishing a clear vision, aligning stakeholders, and executing plans from inception to measured outcomes.

• Proficient in managing competing priorities in a fast-paced, high-growth setting.

• Exceptional communication skills across all organizational levels, including franchisees, C-suite executives, vendors, field teams, and cross-functional partners.

🏝️ Benefits

• Health and wellness benefits including paid time off and holiday pay.

• Gain early access to 50% of your earned wages at any time through our myFlexPay program.