Sales Engineer – MSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery discussions with clients to gain insights into their business challenges, technical needs, and desired results.

• Evaluate and document clients’ current infrastructure, applications, and operational processes to pinpoint gaps and opportunities for enhancement.

• Create customized, scalable, and cost-efficient managed services solutions that are in line with client requirements and long-term objectives.

• Develop and present persuasive solution proposals that effectively convey value, technical strategy, and anticipated benefits.

• Work closely with Sales, Project Management, and Support teams to ensure that proposed solutions are practical and aligned with FusionTek’s capabilities.

• Keep abreast of emerging technologies and consult with internal teams to improve our service offerings and sustain a competitive advantage.

• Provide training to internal teams on new solutions, sales techniques, deployment strategies, and how these offerings fit into our existing service portfolio.

⛳️ Requirements

• 🎓 High School Diploma is mandatory

• Bachelor’s Degree in a field related to IT is preferred

• A minimum of 5 years of technical support experience in a Managed Service Provider (MSP) environment is REQUIRED (Please note that candidates with backgrounds solely in SaaS, enterprise software, or general IT sales will not be considered for this specific position)

• 2 to 3 years of experience as a Sales Engineer, or in an equivalent solutions-focused technical role

• Strong understanding of desktop and server operating systems

• In-depth knowledge of networking concepts and design (including IP addressing, DNS, DHCP, VPN, VLANs, firewalls)

• Significant experience in designing cloud solutions (O365, Azure, Azure AD, Intune)

• Familiarity with ITIL frameworks and best practices in service management

• Experience with Remote Monitoring and Management (RMM) tools (Datto RMM is a plus)

• Experience with Autotask PSA is an advantage

• Microsoft 365 Certified: Administrator Expert (MS-102) certification is a plus

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) certification is a plus

• Ability to work both independently and collaboratively within a team environment

• Outstanding written and verbal communication abilities

• Self-driven, proactive, and a strong proponent of client success

🏝️ Benefits

• 💰 Competitive salary range: $110,000 – $125,000 annually

• 🎯 Quarterly bonus potential: Earn up to 4% each quarter by achieving departmental KPIs and metrics.

• 🏥 Comprehensive health coverage: Medical, Dental, and Vision insurance

• 📈 401(k) plan with 4% company match and immediate vesting

• 🌴 Generous Time Off: Ample PTO, Paid company holidays, Dedicated Birthday PTO, and an additional floating holiday for enhanced flexibility

• 📚 Educational reimbursement for certification exams and access to company-provided training resources

• 🤝 Team-oriented culture: Enjoy fun events and opportunities to engage with colleagues