Sales Development, Customer Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to incoming sales calls and engage with prospective customers to identify their needs and qualify leads.

• Initiate outbound calls to potential clients to introduce our products and services, establishing initial contact.

• Build and nurture relationships with potential clients through effective follow-up calls and emails.

• Collaborate closely with the sales team to relay qualified leads for further development.

• Keep precise records of all calls, appointments, and follow-up activities in the CRM system.

• Utilize provided scripts to navigate conversations with the goal of closing sales or scheduling appointments.

• Efficiently organize and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to enhance productivity and customer satisfaction.

• Manage emergency dispatching as necessary, dynamically adjusting schedules and resources.

• Conduct customer communications with professionalism and courtesy, ensuring all interactions contribute to high customer satisfaction.

• Maintain comprehensive records of customer interactions, service requests, and outcomes for quality assurance and future training.

• Assist management with data entry, report generation, and adherence to administrative procedures.

• Collaborate with other departments to bolster overall operational efficiency and effectiveness.

• Engage in regular team meetings to stay updated on company policies, procedures, and operational changes.

• Participate in ongoing training sessions to enhance sales techniques and product knowledge.

• Provide management with feedback on script effectiveness and suggest potential improvements in sales strategies.

⛳️ Requirements

• Demonstrated experience in telesales, customer service, or a related role with a strong emphasis on sales performance.

• Exceptional communication skills, both verbal and written, with the ability to employ persuasive selling techniques.

• Comfortable with cold calling and resilient in handling rejection.

• Excellent organizational skills and the capability to multitask efficiently.

• Proficient in using CRM software and other sales applications.

• Ability to follow direction and implement actions or changes effectively.

• Proficient in English (both oral and written).

• Experience in the HVAC industry and dispatching is an advantage.

• High school diploma is required.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive training and opportunities for professional development.

• A supportive and collaborative work environment.

• Opportunities for career advancement in a rapidly growing company.