Sales and Customer Experience Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to and manage incoming leads generated from online forms through phone calls.

• Evaluate potential customers and arrange service appointments.

• Precisely enter customer information and job details into the Homebase 360 CRM system.

• Assist customers in exploring service options and promote recurring plans (monthly, quarterly, biannual, triannual).

• Reach out to existing customers during periods of low inbound volume.

• Finalize sales and gather payment details.

• Uphold a high standard of responsiveness and professionalism in all interactions.

⛳️ Requirements

• Proficient in English with clear and confident verbal communication skills.

• Demonstrated experience in phone-based sales (preferably inbound or door-to-door).

• Comfortable using CRM systems and quickly adapting to new tools.

• **Preferred Traits**

• Friendly, engaging, and naturally conversational in communication style.

• Capable of balancing rapport-building with closing, avoiding being overly aggressive or passive.

• Quick thinker who can address objections seamlessly.

• Excellent listening skills with effective pacing and call management.

• Self-motivated and driven by performance and commission incentives.

• Receptive to coaching and open to constructive feedback.

🏝️ Benefits

• Competitive salary with performance-based commissions.

• Flexible working hours to promote work-life balance.

• Opportunities for professional development and training.

• Supportive team environment that values collaboration.