Sales Administrator

This is a fully remote position, open to applicants in Australia.

📋 Description

• Respond to incoming sales inquiries from other team members.

• Accurately process sales inquiries.

• Submit warranty requests efficiently.

• Manage sales activities while alternating between client and EPD roles, ensuring high customer service standards.

• Accurately record quotes and customer feedback in the CRM system for both face-to-face and internal sales teams.

• Address customer account inquiries.

• Quickly and accurately process sales orders in accordance with company procedures.

• Maintain precise CRM data, including machine numbers and customer categories.

• Provide administrative support to internal and face-to-face teams, including custom pricing records and marketing requests.

• Handle consignment stock orders and transfer requests.

• Manage requests for sample products.

• Post daily activities and financial targets in company communication channels.

• Log cases related to sales order issues accurately.

• Manage customer ETA inquiries with logistics.

• Request proof of delivery from logistics and forward it to customers.

• Adhere to the organization's ISMS and relevant information security policies, procedures, standards, and guidelines.

⛳️ Requirements

• Dynamic, motivated, and eager for sales success.

• Experience with NetSuite.

• Proven experience in telephone-based sales.

• Track record of consistently exceeding targets.

• Strong telephone selling abilities and active listening skills.

• Capability to upsell and cross-sell relevant products to enhance margins.

• Familiarity with CRM systems and practices.

• Experience with Asana is a plus.

• Ability to establish effective working relationships with both internal and external customers.

• Excellent communication skills.

• Competence in multitasking, prioritizing, and managing time efficiently.

• Ability to influence others.

• Strong attention to detail.

• Skilled negotiator.

• Experience working with technical or complex information.

• Must adhere to the organization's ISMS and applicable information security policies, procedures, standards, and guidelines.

🏝️ Benefits

• Highly competitive salary – paid weekly.

• HMO enrollment upon commencement.

• Additional HMO dependents added each year of service.

• 20 vacation days annually.

• 7 sick days.

• Annual performance bonuses and incentives.

• Annual salary reviews and increases.

• Complimentary cooked rice, snacks, and hot beverages.

• Company polo shirts provided.

• A fantastic, bright, and cheerful open-plan work environment.

• Opportunities to work with prestigious clients alongside highly professional and friendly colleagues.