Sales Admin, Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming customer interactions through **calls, emails, text messages, and live chat**; conduct **outbound calls as required**.

• Offer product suggestions and efficiently process orders with a friendly, customer-centric approach.

• Communicate clearly and effectively across all platforms to ensure customer comprehension.

• Monitor shipments, address delivery concerns, and file/track claims with shipping providers.

• Keep detailed and accurate customer records in CRM systems, including monitoring customer behavior.

• Manage billing queries and assist accounts receivable operations.

• Conduct follow-ups to guarantee customer satisfaction and long-term success.

• Perform data entry and basic data analysis as needed.

• Collaborate with internal teams to ensure a smooth customer experience.

• Assist with other administrative tasks as assigned.

⛳️ Requirements

• **English Proficiency:**

• - **Speaking:** Professional Working Proficiency (Full Professional Proficiency preferred).

• - **Reading/Writing:** Full Professional Proficiency.

• **Core Competencies:**

• - Strong written and verbal communication abilities.

• - Empathetic, positive, and professional demeanor.

• - Excellent listening and problem-solving skills.

• - High attention to detail and robust organizational capabilities.

🏝️ Benefits

• - Client Relationship: You will work directly with the client, which means you will communicate with them, provide services, and handle any client-related issues independently.

• - Payments: All payments for your services will be managed by the client. Elevate and Delegate does not handle your payroll; your salary will go directly to you.

• - Vacation Leaves and Holidays: While we may provide recommendations or guidelines regarding vacation and holidays, the decision lies entirely with the client. You are expected to coordinate your schedule with the client’s business needs and any specific policies or preferences they may have in this area.