Safety Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Foster a robust operational framework for your teams.

• Oversee the team's approach to complex, sensitive, and/or urgent matters.

• Enhance performance among ambassadors, team members, and the overall service.

• Develop and nurture a diverse and engaged team.

• Assist in strategic initiatives related to service delivery and your department.

⛳️ Requirements

• Minimum of 8 years of progressive experience in a customer service or operations capacity.

• At least 5 years of experience in managing, coaching, and developing large customer-oriented teams.

• Demonstrated ability to enhance team performance.

• Experience in allocating resources to handle real-time crisis situations.

• Proficiency in data analysis and reporting.

• Willingness to work weekends, holidays, and be available on-call.

🏝️ Benefits

• Bonus.

• Equity.

• Employee Travel Credits.