This is a fully remote position, open to applicants in Germany.

• Managing the resolution of customer inquiries efficiently.

• Engaging in service-oriented communication with clients – both via phone and written correspondence.

• Independently handling contract transactions.

• Ensuring adherence to established service level agreements (SLAs).

• Collaborating closely within a dedicated project team.

• Actively contributing to the enhancement of processes and workflows.

• Influencing the partnership dynamics with our insurance collaborators.

• Background in the insurance or financial services sector.

• Qualification as an insurance and financial services clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or an equivalent credential.

• A passion for communication and engaging with customers.

• A strong service-oriented mindset and focus on customer satisfaction.

• A structured and independent approach to work.

• Resilience and dependability, even in busy or dynamic situations.

• Flexible working hours – the possibility of up to 100% remote work depending on the assignment.

• Competitive compensation that includes holiday and Christmas bonuses along with additional salary components.

• Personalized benefits from a modular system (e.g., Deutschlandticket, internet subsidy, meal allowance).

• A contemporary corporate culture that emphasizes collaborative and respectful teamwork.

Sachbearbeiter Kundenservice

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