Ruby on Rails Engineer – Product, Support

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage and prioritize incoming requests from clients (via Jira, Slack, and phone calls)

• Analyze and resolve incidents throughout the entire stack (backend, frontend, integrations)

• Address production issues ranging from quick fixes to comprehensive root-cause investigations

• Collaborate with Product and Customer teams to comprehend and meet user requirements

• Independently implement minor enhancements and fixes

• Contribute to the enhancement of incident management and support procedures

• Take part in on-call rotations to ensure system reliability

• Offer technical insights regarding the feasibility and impact of client requests

⛳️ Requirements

• Over 5 years of experience with Ruby on Rails

• Extensive experience working with production systems

• Exceptional debugging and problem-solving abilities

• Capable of working across the stack (backend, integrations, basic infrastructure)

• Strong sense of ownership and effective communication skills

• Comfortable in a fast-paced, reactive work environment

• Preferred: Experience in support, maintenance, or similar roles

• Familiarity with monitoring tools (such as Datadog)

• Experience with AWS

🏝️ Benefits

• Significant impact on system stability and client experience

• High level of ownership and autonomy in decision-making

• Exposure to a diverse array of technical challenges

• Close collaboration with product and customer-facing teams

• Opportunity to gain an in-depth understanding of system behavior in production