Ruby on Rails Developer, Product Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage support tickets efficiently

• Analyze issues reported by customers or internal teams

• Resolve minor problems and escalate more complex issues to the development team

• Participate in occasional feature development and enhancements

⛳️ Requirements

• 1 to 3 years of experience with Ruby on Rails

• Proficient in reading logs, tracing issues, and conducting root cause analysis

• Knowledge of databases and background job systems (e.g., Resque)

• Familiarity with APIs and production environments

• Experience with cloud platforms (AWS)

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Flexible work environment

• Health and wellness programs