ROI Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections in addressing issues related to the fulfillment of Release of Information requests for patient medical records.

• Assist Release of Information Specialists in resolving challenges associated with the fulfillment of medical records requests.

• Ensure compliance with HIPAA regulations and other applicable state and federal laws when releasing medical records.

• Conduct data entry and implement quality control measures for the fulfillment of medical records requests.

• Collaborate with Customer Service and other departments to provide answers to inquiries and resolve issues.

• Investigate and swiftly resolve workflow and record issues to minimize turnaround delays.

• Identify and escalate critical issues to management as necessary.

• Safeguard the privacy of patient, employee, and volunteer information, accessing it solely on a need-to-know basis.

• Report any unethical, fraudulent, or unlawful behaviors or activities.

• Engage in mandatory training for corporate compliance and specific role functions.

⛳️ Requirements

• At least 6 months of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service is required; 1 year or more is preferred.

• Proficient in using internal electronic-based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook.

• Strong attention to detail.

• Ability to thrive in a fast-paced, production-oriented environment.

• Demonstrated reliability, productivity, and professionalism.

• Effective written and oral communication skills.

• Capacity to work independently and maintain productivity with minimal supervision.

• Ability to sit or stand for extended periods.

• Physical capability to lift and carry materials weighing up to 25 lbs.

• Manual dexterity and strength adequate for prolonged computer keyboard use, writing notes, and handling paperwork and supplies.

• Sufficient eyesight to read documents and accurately interpret information displayed on computer monitors.

• Adequate speaking and hearing abilities for effective communication.

• Necessary eye-hand coordination, hearing, and visual acuity for daily tasks.

• Maintain current and annual HIPAA certification.

• Comprehensive understanding of the organization’s information governance program and specific role responsibilities.

• In-depth knowledge of role requirements, policies, procedures, and processes.

• Commitment to discussing process inquiries and suggestions to ensure standardized practices.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Supportive work environment.

• Flexible working hours.