RN Telehealth Administrator, On Call, PRN

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Collaborate with telehealth providers to guarantee that suitable patients receive telemedicine services.

• Communicate effectively with onsite nursing teams to ensure seamless coordination of all clinical needs.

• Manage the provider queue in the Never Alone system.

• Assist with any technical issues encountered by the telehealth provider team.

• Supervise the EMR to triage regular clinical lab requests, routine imaging results, notifications, and other after-hours inquiries.

• Ensure timely documentation of interactions with facility nurses in the EMR.

• Input information directly into the CRM system.

• Connect patients requiring acute care from an in-house provider the following day with Central Scheduling.

• Respond to and triage calls related to Never Alone use cases beyond the SNF framework.

• Offer health education to patients.

• Deliver an exceptional customer experience to promote high levels of customer satisfaction and retention.

• Adhere to ethical practices in line with the Scope and Standards of Practice of the profession and Board Certification.

• Comply with all relevant state and federal regulations, guidelines, and laws.

• Work collaboratively with the telehealth provider group.

• Participate in monthly staff meetings.

• During downtime, there may be opportunities for additional project-related tasks, including protocol development, initial quality review of past encounters, or other projects as the role develops.

⛳️ Requirements

• Valid RN or LPN license is required.

• Willingness to obtain licensure in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia, and Kentucky) is necessary.

• Strong communication and critical thinking abilities are essential.

• Good aptitude for technology is required.

• Training or clinical experience in geriatrics, primary care/internal medicine, and/or emergency department or urgent care is preferred.

• A minimum of 3 years of clinical experience is required.

• Openness to professional development through training, obtaining necessary certifications, and attending team meetings is expected.

• Experience in a collaborative healthcare environment aimed at driving positive outcomes and achieving goals is beneficial.

• Training or experience in an outpatient primary care setting is advantageous.

🏝️ Benefits

• PRN Position

• Option for an 8-hour shift

• Flexibility to select 1 shift per month and maintain a consistent schedule