RN Medical Virtual Assistant – Care Management, Patient Coordination

📋 Description

• Conduct virtual assessments of patients, including gathering medical history and performing health evaluations.

• Assist in the creation and organization of patient care plans.

• Execute medication reconciliation to ensure accuracy in medication management.

• Coordinate follow-ups, check-ins with patients, and address ongoing care requirements.

• Aid patients in navigating Medicare and assist with provider research.

• Monitor patients' progress and maintain timely documentation of their care.

• Manage a caseload of patients and oversee monthly care coordination activities.

• Collaborate with patients, caregivers, healthcare providers, home health teams, and other involved parties.

• Ensure continuity of care through effective communication and organizational skills.

• Maintain precise records and documentation of patient care.

• Provide scheduling and administrative assistance to the CEO.

• Organize transportation and logistics for patients as necessary.

• Assist with operational and executive-level responsibilities.

• Independently handle tasks and proactively initiate responsibilities.

• Utilize the company’s proprietary AI-assisted healthcare software for conducting patient interviews, structuring care plans, and managing documentation workflows.

• Ensure that documentation is accurate, timely, and well-organized.

• Uphold confidentiality and professionalism in all interactions with patients.

⛳️ Requirements

• A minimum of 2 years of nursing experience is required.

• Registered Nurse (RN) designation is preferred.

• Strong skills in clinical assessment and patient care planning are essential.

• Experience in care coordination, patient follow-ups, and remote support or virtual healthcare is necessary.

• A solid understanding of healthcare workflows and patient care systems is required.

• Excellent English communication skills, both written and verbal, are crucial.

• Highly organized with the ability to multitask effectively.

• Preferred Experience:

• Experience in care management or patient advocacy.

• Familiarity with Medicare workflows and patient support.

• Background in working with vulnerable or high-needs patient populations.

• Experience with healthcare technology platforms and remote documentation systems.

• Experience collaborating directly with providers, caregivers, and healthcare stakeholders.

• Key Performance Indicators (KPIs):

• Accuracy and quality of patient care plans.

• Timeliness of follow-ups and documentation.

• Effective patient coordination and communication.

• Reliability in attendance and accountability.

• Ability to manage tasks and priorities independently.

• Successful collaboration with leadership, patients, and healthcare teams.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to empower you in managing PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent on client approval.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.