RevOps Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Take ownership of the entire lifecycle of promotional codes in Salesforce — from their creation to retirement, ensuring that each code is utilized within approved parameters, regularly audited, and does not lead to any revenue leakage.

• Keep standard pricebooks in Fullbay accurate and up to date, integrating product updates, new SKUs, and changes to pricing tiers so that all quotes and orders reflect the approved rates.

• Coordinate and implement the downsell workflow from initiation to system update: verify eligibility, secure necessary approvals, update subscription records, and ensure that downstream systems mirror the changes.

• Maintain a clear and organized audit trail.

• Uphold data integrity across CRM and billing systems by conducting regular reconciliation checks on subscription records, product configurations, and account data — identifying and resolving discrepancies before they impact reporting or invoicing.

• Construct and manage custom pricebooks for unique commercial agreements.

• Monitor ramping schedules (multi-year escalators, usage-based tiers, step-up pricing) ensuring timely execution and accurate record-keeping for each stage.

• Accurately process new customer orders in a timely manner, reviewing each deal for completeness, identifying missing data early, and collaborating with Sales to resolve issues prior to closing — facilitating a seamless transition from closed-won to onboarding.

• Adhere to and assist in enhancing Deal Desk SOPs.

• Escalate non-standard deals that require approval from RevOps or Finance.

• Maintain documentation standards and contribute to a scalable, low-friction deal process.

⛳️ Requirements

• A minimum of 2 years of experience in operations, ideally within Marketing, Sales, or Client Services.

• Proven experience in identifying process gaps and aiding in the enhancement of SOPs in a structured operational setting.

• Experience with performance metrics, data analysis, and reporting.

• Familiarity with CRM systems, marketing automation, and project management tools.

• Experience working in a SaaS or technology-driven environment.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development and training opportunities.

• Generous vacation and paid time off policies.

• Collaborative and innovative work environment.