Revenue Operations

📋 Description

• Facilitate CRM strategy discussions with clients to develop effective sales and intake processes.

• Convert business objectives into CRM workflows, including pipelines, automations, lead routing, and calendars.

• Provide education to clients on CRM best practices pertaining to sales, marketing, and operations.

• Serve as a trusted consultant for practice owners and intake teams.

• Construct and enhance systems within HighLevel, which includes:

• Pipelines and opportunity stages.

• Automations and workflows.

• Forms, calendars, and lead routing.

• Email/SMS sequences.

• Tracking, attribution, and reporting mechanisms.

• Evaluate and refine existing CRM configurations to eliminate inefficiencies and errors.

• Ensure all developments are scalable, straightforward, and in line with company standards.

• Contribute to the internal documentation and knowledge repository.

• Act as the point of escalation for complex CRM and automation challenges.

• Diagnose issues related to integrations, workflows, and data flow.

• Support and guide junior team members.

• Collaborate with Account Managers, Ads, Web, SEO, and Support teams.

• Ensure CRM systems are in sync with lead generation initiatives and customer journeys.

• Maintain clear documentation and facilitate internal handoffs.

⛳️ Requirements

• Minimum of 4 years of practical experience with HighLevel CRM (mandatory).

• At least 2 years in customer support roles.

• A minimum of 2 years in RevOps, Sales Ops, or Marketing Ops.

• Proficient in building:

• Sales pipelines.

• Automation systems.

• Lead follow-up workflows.

• Booking and intake processes.

• Exceptional troubleshooting and problem-solving capabilities.

• Strong communication skills for client interactions (fluent in English).

• Ability to work independently in a dynamic environment.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Comprehensive health and wellness benefits.