Retention Specialist – Call Center, Customer Retention & Save Calls

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Offer assistance through phone, email, and chat channels

• Address cancellation requests with customized solutions

• Support clients according to their specific needs

• Oversee scheduling and case management

⛳️ Requirements

• Background in retention, customer service, or call center environments

• Excellent negotiation and problem-solving capabilities

• Proficient in de-escalating situations and retaining unhappy customers

• Able to manage a high volume of calls with ease

• Dependable internet connection and a distraction-free workspace

🏝️ Benefits

• Health, Dental, Vision, Disability, and Life Insurance

• Paid Time Off

• 401(k) Match

• Employee Assistance Program